Refund policy

RETURNS POLICY

We are proud that all our shipments go through 2 levels of packaging and 2 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage, here's how you can get a replacement:

OMG Labs offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation.

If you are eligible for a replacement, you may notify us within 24 hours of delivery of your order.

Before confirming an exchange, we would require proof of a defect in the product in the form of photos and videos of the package and its contents including shipping label on the box and invoice slip inside the box.

In case the product you have returned is out of stock, we will help you with a refund. Refunds will reflect in the same account from which payment was made within 5 to 7 business days.

REFUND POLICY

OMG Labs does not accept returns or initiate refunds unless:

- Returns will only be accepted for products that have been damaged in transit, have physical defects, or if an incorrect product has been shipped. To process a return, you must email us at info@omglabs.in with photos of the damaged/incorrect product within 48 hours of receipt of the order.

- Returns will not be accepted if the product has been used, the seal has been broken, or the serial number has been tampered with. Once we receive the returned product, we will inspect it and validate the claim.

- If approved, a refund or replacement will be issued. If the return is not eligible, the request will be rejected, and no refund or replacement will be provided.

- For online payments, the refund will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of approval.

- For any assistance, reach out to info@omglabs.in